The quick development of digital technologies has brought
major changes in the financial services sector, particularly in the methods
used to access and carry out financial transactions. In recent years, digital
payment systems have become a potent instrument for advancing financial
inclusion. Became a potent instrument for advancing financial inclusion. by
offering convenient, cost-effective, and easily accessible financial services
to individuals across different socio-economic backgrounds. These systems have
significantly reduced dependence on cash transactions and traditional banking
channels, making financial services more widely available.
Artificial Intelligence (AI) incorporation into
digital platforms has further strengthened this transformation by improving
transaction security, enhancing fraud detection mechanisms, enabling efficient
customer support through catboats, and offering personalized financial services
based on user behavior. The impact of AI is the main emphasis of this paper. digital
payment systems on financial inclusion in India. It also examines the
major elements such as digital infrastructure, financial literacy, perceived
security, usability, and technological awareness that impact the uptake of
AI-enabled payment platforms. The study's conclusions indicate that digital
payment systems have a major part in improving financial inclusion through increasing
accessibility to financial services, reducing transaction costs, and building
greater trust among users. Furthermore, these systems help integrate
underserved and rural populations into the formal financial system. The study
suggests that strengthening digital infrastructure, improving digital literacy,
and enhancing cyber security measures are essential for maximizing the benefits
of AI-based financial technologies.
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